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Q1.How to get our quotation quickly?
 
(1). Download and fill in the Customers' Data Form.
(2). E-mail the Customers' Data Form and your inquiry to depo@depoautolamp.com.
(3). And we will have the regional sales representative contact you soon.
Q2.How to prepare a complete inquiry file?
 
(1). Download the related PDF file and find the item you want.
  (2). Write the correct item number with specification.
    Example:
      212-1142L-LD-E
      212-1142R-LD-E
    (Don't forget to have L or R and indicated with the item number)
  (3). Please use EXCEL file to set up your inquiry by the following example as the standard inquiry format.
    Example:
NO. ITEM NUMBER DESCRIPTION Q'TY
1 212-1142L-LD-E COROLLA '92-'94 HEAD LAMP 6
2 212-1142R-LD-E COROLLA '92-'94 HEAD LAMP 6

  (4). With a standard format inquiry, we could process your quotation more efficient and accurate.
Q3.When consumers find the problems in quality, how to contact with DEPO?
 
Please specify the exact quality problem and contact with depo@depoautolamp.com
Q4.After confirming for the order, how long does it take in preparation for shipping affairs?

If there is no special request, the shipping affairs usually takes 14 days in preparation.

Q5.Any quality limitations for each item where the order requirement is concerned ?

Yes, the minimum quantity of each item is its standard package, which shown on our catalogue. If the standard packages of the items you are interested in are not shown on catalogues, please give us your inquiry via e-mail. We will get back to you the information of standard package in the proforma invoice ASAP.

Q6.Any quality certification that DEPO can provide to their customers?

ECE Certification
SAE/DOT Certification
ISO 9001
ISO 14001
TS 16949

Q7.What sort of brands that DEPO possesses at the moment?

DEPO:with ECE or SAE.DOT approved.
ESDEPO: non-approved, quality equal to approved level.
LUCID:initial brand, non-approved.

Q8.What kind of products can be offered by DEPO at the moment?

Auto Lamp, Auto mirror and collision parts.

Q9.Are DEPO"s AM autolamps reliable?

We have several products which are CAPA (Certified Automotive Parts Association) approved. The CAPA standard specifications include dimensional checks, composition, appearance, coating performance, mechanical properties, photometric performance, electrical performance, aiming performance, and compliance with Federal Motor Vehicle Safety Standard 108, which implemented by the National Highway Transportation Safety Administration.

Q10.Do you offer a warranty? What should I do if I purchased defective lamp?

Generally speaking, if there has any defective features on our lamps, please contact the vendor in which you purchased the lights from and get the replacement. The vendor will report to DEPO to file the customer complain form.

Q11.How do I order?

DEPO only sells wholesale, if you would like to obtain more information of the product you wish to order, please contact our Business Dept., and we will help you locate a DEPO Distributor in your area or refer you to our regional sales. Following are the contact information:

  Call us: 886-2-23635566 (Taipei branch office)
       886-4-7722311 (Lu-Kang Headquarter)
  Visit us at: www.depoautolamp.com